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FPT AI Chat
AI Chatbot for intelligent engagement – effective approach – seamless experience
Elevate customer experience and augment efficiency with FPT AI Chat
Automatically resolve tasks
Reduce workloads
Customer satisfaction rate
Natural Conversation
FPT AI Chat is capable of language detection and processing to generate engaging and natural conversations.
Active Learning
FPT AI Chat self-accumulates knowledge to get smarter over time under supervison by proactively collecting responses from customers and agents.
Effective Engagement
Reach customers through multiple connected channels with flexible adaptivity based on understanding and personalizing services to each customer, thus, enhancing customer experience.
Empower Every Agent
Transfer conversations to the agent in specific situations with detailed information and quick answer suggestions to help increase agent performance, as well as monitor and create reports.
In-depth Analysis
Generate and analyze customer insights, helping businesses understand and reach customers effectively
Omni-channel Integration & Management
The solution is easily integrated with popular messaging channels such as Facebook Messenger, Zalo, Instagram, and Whatsapp
FPT AI Chat – Create intuitive and meaningful interaction with customers
FPT AI Chat enables businesses to automate operating tasks to support customers in order to create business breakthroughs and improve customer experience.
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Customer Service
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Promotions
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Inquiries
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Customer Survey
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Payment Reminder
FPT AI Chat is equipped with state-of-the-art AI technologies
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Generative AI
Generative AI
Developed by FPT.AI based on the Large Language Model
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Natural Language Processing
Natural Language Processing
Process multiple languages such as Vietnamese, English, Japanese, and Indonesian
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Knowledge Base
Knowledge Base
Domain knowledge for each industry including Banking – Finance, Insurance, and Retail
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Sentiment Analysis
Sentiment Analysis
Analyze customer sentiment during the conversation to optimize conversational flow
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Dialogue Management
Dialogue Management
The feature allows the virtual assistant to respond accurately based on the conversation context
Applications
FPT AI Chat is widely applicable in various domains, in which 5120 bots are created and put into use:
